Support
How can we help?
Help with your account or site
support@acentics.com
Include your site's address, what you were trying to do, and what happened instead.
Plans, invoices and refunds
sales@acentics.com
Add your invoice number or order ID from Settings, under Billing.
Step-by-step setup
Read the docs
Verifying a site, installing the installer, and every part of the dashboard.
Questions people ask
Getting started
How do I prove I own my site?
Add your site in Sites, then either add the DNS TXT record Acentics gives you at your DNS provider, or add the acentics-site-verification meta tag to your homepage. DNS changes can take a while to show up, so if verification fails, wait a few minutes and press Verify again.
Why didn't the crawl find every page?
Each plan has a pages-per-crawl limit (100 on Free). The crawler also skips pages your robots.txt disallows, and it finds pages through your sitemap and your own links, so a page nothing links to can be missed. Add it to your sitemap and crawl again.
Fixes
How do fixes get onto my site?
Through a small installer you add once: a WordPress plugin, a Cloudflare Worker, or a few lines of PHP or Node. The installer reads your approved fixes from Acentics and serves them in your pages. Setup steps for each are in the dashboard under Sites.
I applied a fix but my page hasn't changed.
The installer keeps a short-lived copy of your fixes, so a change can take a minute or two to appear. If your site or CDN caches whole pages, clear that cache too. If it still hasn't changed, check that the installer is still active on the site.
How do I undo a fix?
Open Fixes and choose Revert on the applied fix. Acentics restores exactly what that fix replaced.
AI visibility
Which AI engines can I check?
ChatGPT, Claude, Gemini and Perplexity. Each check sends one of your prompts to an engine and shows the full answer, whether your site was named, and which pages were linked as sources.
Why do checks need my own API key?
Checks run on your key, so you pay the provider directly at their price and there's no prompt quota from Acentics. Keys are encrypted before they're stored.
Plans and billing
Will I be charged automatically?
No. Plans are paid in advance through Razorpay and never charge by themselves. Acentics reminds you before a plan ends so you can renew.
What happens if I cancel?
Cancelling stops the renewal reminders. When the paid period ends, the workspace moves to the Free plan, and nothing is deleted.
Can I pay in rupees?
Yes. In India, plans are priced in rupees: ₹499 a month for Starter, ₹999 for Growth and ₹7,999 for Enterprise.
Your account
How do I delete my workspace?
The workspace owner can delete it from Settings with Delete workspace permanently. Acentics emails the owner a code to confirm, then deletes the workspace and its data.
How do I give a teammate access to only part of the dashboard?
Invite them from Team and choose which features they can use. You can change it at any time.
Contact details
- Company
- M&J Astrexa Private Limited
- Registered office
- Sripur, AsansolPaschim Bardhaman, West Bengal 713373India
- Phone
- +91 80014 72811
- Grievance Officer
- Suniti Roy Chowdhury, Head of Customer Relations, support@acentics.com
When you'll hear back
We acknowledge every complaint within 48 hours and resolve it within one month. New plans can be refunded in full within 7 days on monthly billing, or 14 days on yearly.